Refund Policy for Eshtiraki.store

Last Updated: October 24, 2025

Our Refund Policy

Thank you for shopping at Eshtiraki.store. We are committed to ensuring your satisfaction with every purchase. This Refund Policy explains our refund procedures, eligibility criteria, and timelines for Digital Products purchased on our platform.

1. Overview of Our Refund Policy

Due to the immediate and non-returnable nature of Digital Products, we maintain an all sales final policy. However, we recognize that issues can occur, and we offer refunds under specific circumstances outlined in this policy to protect your rights as a consumer.

Please note: Upon purchase, you gain immediate access to your Digital Product. By confirming your purchase, you acknowledge and accept the non-refundable nature of digital goods once accessed.

2. When You Are Eligible for a Refund

You may be eligible for a refund under the following circumstances:

2.1 Duplicate Charges

If you were charged more than once for the same product within a single transaction or order period.

2.2 Non-Functional Product Code

If the Digital Product code or activation code provided is invalid, expired, or non-functional due to an error on our part.

2.3 Service Unavailability

If the Digital Product is unavailable for download or activation due to technical issues on our website or systems.

2.4 Significant Misrepresentation

If the Digital Product was significantly misrepresented on our website, and the actual product differs substantially from what was described at the time of purchase.

2.5 Unauthorized Transactions

If you believe a purchase was made without your authorization or consent.

2.6 Payment Processing Errors

If a payment was processed incorrectly (e.g., wrong amount charged, currency conversion error).

2.7 Consumer Protection Rights (EU/UK Customers)

If applicable law in your jurisdiction grants you the right to cancel and receive a refund. However, by accessing and using the Digital Product immediately upon purchase, you waive your statutory cooling-off period as permitted by law.

3. When You Are NOT Eligible for a Refund

Refunds cannot be issued for the following reasons:

• Change of Mind: Simply changing your mind about the purchase or not liking the product
• Personal Use: Having used, downloaded, or accessed the Digital Product
• Partial Use: Having partially consumed or used the Digital Product
• Expired Promotional Codes: Promo codes or discounted purchases that have passed their expiration date
• Subscription Services: Monthly or annual subscription purchases that have already begun service
• Technical Limitations: Issues related to your device compatibility, internet connection, or software installation (unless caused by our product)
• Third-Party Software Issues: Problems with third-party software, platforms, or services required to use the product
• User Error: Mistakes made during the purchase or activation process by you

4. Refund Request Process

To request a refund, please follow these steps:

Step 1: Gather Your Documentation

Before contacting us, please prepare:

• Your order number and receipt/confirmation email
• Proof of purchase (transaction ID, payment confirmation)
• Detailed description of the issue
• Screenshots, error messages, or other evidence supporting your claim
• Your account email address

Step 2: Contact Our Support Team

Submit your refund request to our customer support team within 7 days of the purchase date:

Email: support@eshtiraki.store
Subject Line: “Refund Request – [Your Order Number]”

Include in your email:

• Order number
• Product name and quantity
• Reason for refund request
• Supporting documentation/screenshots
• Preferred contact method (email/phone)

Step 3: Provide Additional Information (If Requested)

Our support team may request additional information to verify your refund claim. Please respond within 5 business days to avoid delays.

Step 4: Refund Approval/Denial

We will review your request and notify you within 7 business days:

• If approved, we will proceed with the refund
• If denied, we will explain the reasons why your claim was not eligible

Step 5: Refund Processing

Once your refund is approved, the funds will be returned to your original payment method.

5. Refund Timeline

Refund Request Deadline: 7 days from purchase date

Customer Support Response: Within 48 business hours

Review and Verification: 5-7 business days

Processing: Upon approval, refunds are processed within the following timeframes:

Important: The refund timeline begins from the approval date, not from the date of the refund request.

6. Refund Methods and Forms

6.1 Full Refund

A complete return of the purchase amount to your original payment method. This is the standard form of refund for eligible claims.

6.2 Partial Refund

If you purchased multiple Digital Products in a single order and only some are defective or eligible for refund, you may receive a partial refund.

6.3 Replacement

In cases where a product code is invalid or non-functional, we may provide a replacement product code at no additional cost instead of a refund.

6.4 Store Credit

For certain situations, we may offer store credit equal to the purchase amount for use on future purchases instead of a cash refund.

7. Original Payment Method

All refunds are issued to the original payment method used for the purchase. We cannot:

• Issue refunds to a different payment method than used for the original purchase
• Convert refunds to alternative payment methods
• Process refunds via bank transfer if the original payment was by card
• Issue cash or check payments

If your original payment method is no longer active or valid, please contact our support team for assistance with alternative resolution options.

8. Non-Refundable Items

The following types of products cannot be refunded under any circumstances:

• Subscription Services: Active subscriptions cannot be refunded, though cancellation of future recurring charges may be available
• Activated License Keys: Once activated on your device, software licenses are non-refundable
• Redeemed Codes: Gift cards, gaming codes, or activation codes that have been redeemed or used
• Consumable Digital Products: E-books that have been read, videos that have been viewed, music that has been streamed
• Personalized or Custom Products: Digital products specifically created or customized for you
• Clearance or Sale Items: Products marked as clearance, final sale, or special promotional pricing

9. Refund Policies by Product Category

9.1 Software Licenses

• Refund Window: 7 days from activation
• Condition: Product must not be activated on more than one device
• Special Note: Some OEM (Original Equipment Manufacturer) licenses cannot be transferred or refunded

9.2 Gaming Codes and Keys

• Refund Window: 7 days from purchase (before activation)
• Condition: Code must not have been redeemed or registered
• Special Note: Once redeemed on a gaming platform account, the code is non-refundable

9.3 Subscription Services

• Refund Window: 7 days from purchase
• Condition: Service must not have been used or activated
• Cancellation Option: You can cancel future recurring charges at any time

9.4 Digital Gift Cards

• Refund Window: Not applicable for gift cards
• Note: Gift cards are non-refundable once delivered
• Exception: Only available if the gift card has not been redeemed

9.5 Activation Codes and Vouchers

• Refund Window: 7 days from purchase
• Condition: Code must not have been activated or used
• Special Note: Expired codes may not be eligible for refund

10. Special Circumstances

10.1 Failed Transactions

If your payment was processed but the Digital Product was not delivered within 24 hours, please contact us immediately. We will investigate and either:

• Resend your product
• Issue a full refund

10.2 Duplicate Charges

If you were charged multiple times for a single purchase:

• Contact us immediately with proof of duplicate charges
• Provide transaction IDs for each duplicate charge
• We will process a refund for all duplicate charges within 48 hours

10.3 Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution without first contacting our support team, your account may be suspended, and your refund request may be denied.

10.4 Account Suspension Due to Violations

If your account has been suspended due to violation of our Terms and Conditions or fraudulent activity, refunds will not be issued.

11. EU and UK Consumer Rights

If you are a consumer in the European Union or United Kingdom:

You have the right to cancel your purchase within 14 days of purchase under the Consumer Rights Directive (EU) and Consumer Rights Act 2015 (UK). However:

• By purchasing a Digital Product, you explicitly confirm that you wish to access and use the product immediately
• Once you access or use the Digital Product, your right to cancel is waived as permitted by law

If you have not accessed the product, you may still request a cancellation within 14 days

For cancellations within the 14-day period for unopened products, please contact our support team with your order number and request for cancellation.

12. Dispute Resolution

12.1 If Your Refund Request is Denied

If we deny your refund request, we will provide a written explanation including:

• The reason for denial
• References to the applicable policy section
• Any documentation reviewed in our decision

12.2 Escalation Process

If you disagree with our decision:

1. Request Internal Review: Email our support team with “Refund Appeal – [Order Number]” within 7 days of denial
2. Response: We will provide a detailed written response within 7 business days
3. Alternative Dispute Resolution: If unresolved, you may pursue alternative dispute resolution options

12.3 EU Online Dispute Resolution

If you are in the EU, you can access the EU Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr/

13. Fraud Prevention

To protect our business and legitimate customers, we implement fraud detection measures. Accounts showing patterns of:

• Frequent refund requests
• Multiple chargebacks
• Suspicious purchasing behavior
• Attempts to exploit refund policies

may be:

• Flagged for manual review
• Suspended pending investigation
• Permanently terminated
• Referred to relevant authorities

14. Refund Fees and Charges

Eshtiraki.store does not charge fees for refunds. However:

• Your financial institution may apply fees: Your bank or payment provider may charge fees for refund processing or currency conversion
• Payment gateway fees: Some payment gateways may deduct processing fees from refunds
• Currency conversion costs: International refunds may incur currency conversion fees from your bank
• ​We are not responsible for fees charged by third-party financial institutions.

15. Tax Implications

• VAT/GST: Refunds include any applicable value-added taxes that were charged at purchase
• Currency Exchange: Refunds in original currency; exchange rates may differ from original purchase
• Tax Deduction: Tax implications vary by jurisdiction; please consult with your tax advisor

16. Support Contact Information

For refund-related inquiries:

Email: admin@eshtiraki.store
Response Time: Within 48 business hours
Business Hours: Saturday – Thursday, 9:00 AM – 5:00 PM (UTC+1)
Friday: Closed

Escalation Email: appeals@eshtiraki.store (for denied refund appeals)

17. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated policy.

Notable changes or updates will be announced via email to registered users.

18. Compliance and Legal Notes

This Refund Policy complies with:

• EU Consumer Rights Directive
• UK Consumer Rights Act 2015
• GDPR and data protection regulations
• Payment Services Directive (PSD2)
• Industry standards for digital product sales

For questions or concerns about this Refund Policy, please contact our customer support team at support@eshtiraki.store